Dasar penghantaran

Shipping Policy:

1) On-Demand/Flexi Delivery:

a) If you choose on-demand delivery, your order will be delivered after it has been processed and completed at any time from 10 am to 9 pm.(Same day for On-Demand/Next day onwards for Flexi)

b) The delivery fee is as follows:

  • The base delivery charge for all orders at www.jayagrocer.com is RM8.

c) Your delivery distance will be calculated from the following online outlets, depending on the postcode you entered:

  • Bangsar Market @ KLEC Mall
  • Jaya Grocer Empire Shopping Gallery
  • Jaya Grocer The Starling Mall
  • Jaya Grocer Plaza Jelutong
  • Jaya Grocer Dpulze
  • Jaya Grocer Gurney Paragon
  • Jaya Grocer Austin Heights, Johor

d) It is your responsibility to ensure that the delivery information you entered in the website/mobile app is accurate and complete. Jaya Grocer Online will not be liable for late delivery or non-delivery of your order resulted by incorrect delivery information.

 

2) Pick Up @ Jaya Grocer:

a) If you opt for in-store pick-up, there are 2 slots to collect your order:

  • 12 pm - 1 pm
  • 5 pm - 6 pm

b) There is no charge for Pick Up @ Jaya Grocer.

c) If you select the Pick Up @ Jaya Grocer option during checkout, you may self-collect your order at the following outlets:

  • Bangsar Market @ KLEC Mall
  • Jaya Grocer Empire Shopping Gallery
  • Jaya Grocer The Starling Mall
  • Jaya Grocer Plaza Jelutong
  • Jaya Grocer Dpulze
  • Jaya Grocer Gurney Paragon
  • Jaya Grocer Austin Heights, Johor

d) Our pick-up point is located near the Cashier Counter in all our outlets.

e) It is your responsibility to ensure that the delivery information you entered in the website/mobile app is accurate and complete. Jaya Grocer Online will not be liable for late delivery or non-delivery of your order resulted by incorrect delivery information.